Frequently Asked Questions

The Basics

1Is Visa or MasterCard accepted in Iran?
No. Even major credit cards, like Visa and MasterCard, are not accepted in Iran. And that's where Mah Card comes in! We help you to transfer your money to Mah Card and use it as a debit card in Iran.
2Is there a minimum age to get a Mah Card?
Yes, all primary cardholders must be at least 13 years of age.
3Who provides the Mah Card?
The Mah Card account and a prepaid card are provided by Kasbo Kar Pishro Rah e Abrisham Ltd. The card is issued by our partner bank which is recognized by Central bank of Iran (i.e. the reserve bank).
4When will I receive my Mah Card?
Your Mah Card will be issued and delivered to your hotel in Iran between 3-5 working days. If you choose to receive your card in your home country, then the delivery time would be different; We send your card via express post. However, the delivery time varies from country to country but, it is usually less than 2 weeks.
5Can I have/add additional card holder to my account (i.e. for my family members)?
Unfortunately, this is not possible at this stage. We provide one card per person. So, your family members can still sign up and order separate Mah Cards.
6What would happen if I sign up and change my mind?
We don't charge anything when you signup for a MahCard. We only charge you when we deliver the card to you. So, there won't be any issues if you change your mind and don't want to receive your card after you complete your registration.

About MahCard

1How do I sign up for MahCard?
  1. Create an account at mahcard.com/register
  2. Complete your profile so that we can issue your card
2What is required to have a MahCard account?

To sign up for MahCard, you must:

  1. Be 13 years or older.
  2. Provide valid personal information such as Full name, email address, passport details, arrival date and the place of stay in Iran. This information will help us to verify your identity via our third-party agency.
  3. Having a valid visa when arriving in Iran (Visa On Arrival (VOA) or eVisa is fine too)
3Does MahCard perform a credit check?
No. We do not perform any credit or history check on your account. We only verify your identity which is required by our partner bank.
4Is my personal information secure with MahCard?
Yes, protecting your personal information is truly important to us. We encrypt sensitive data including passport information. We also maintain physical, electronic, and procedural safeguards to protect your information. We do not sell or rent your information to anyone. You can read more about our Privacy Policy here.
5What the card looks like?!
This is how our cards look like:

Fees and charges

1How much do you charge?
Our fee structure is very simple. We only charge you a €19.00 fee to issue the card and that's it! There won't be any fees for ATMs or surcharges for any purchases.
2Is there a cancellation fee if I want to cancel my Mah Card account?
There are no cancellation fees whatsoever. You can cancel your account at any time without paying any fees. You can also request to transfer the remaining balance on your card to your home bank account.
3Do I receive any intereset on the funds that are loaded onto my Mah Card account?
No, the Mah Card is a prepaid debit card and is not linked to any savings bank account. It is also subject to e-money regulations. Therefore interest is not paid.

Using your card

1How do I get my PIN?
Your PIN is delivered to you in a separate envelope. For security reasons, we won't include your PIN in the same letter as your card. If you haven't received your PIN, please contact us and we will help you further.
2What is internet PIN?
The internet PIN or second PIN is only used for online purchase. This feature is something that is only available in Iran. So, you probably have not heard about this before!
3How can I change my PIN?
Please follow the instructions on the welcome letter which comes with your card.
4How do I add funds to my card while I'm in Iran?
When we deliver your card we give you the option to deposit your cash into your card. That is, we take your cash in a foreign currency and deposit the equivalent in IRR (Iranian Rials) into your card on spot. The other option would be going to the nearest exchange shop in Iran and ask them to top up your card using our platform. We included the instructions to use this method in your welcome letter. Please refer to the Welcome letter delivered with your card to find out more about this payment method.
5Is there any limit on how much I can spend using my card?
Yes. You can top up your card to the maximum value of €5,000 or equivalent. For ATM withdrawals (i.e. cash withdrawals), the maximum amount you may withdraw per day from cash machines in Iran is equal to €50 (which is almost 2,000,000 IRR.
6Is there any limit on how much money I can deposit into my card?
You can deposit up to €30,000 in a 12 month period.
7How long does it take for a transaction to to clear?
All in-person transactions (i.e. using POS machines) will go through and debited from your card instantly. Online purchases and all over-the-internet payments usually clear instantly too. However, they might take up to 48 hours to clear in some cases.
8Can I use my Mah Card Prepaid Card to get cash over the bank counter?
No. Using your card you can only withdraw cash from ATMs.
9Where can I withdraw cash?
You can withdraw cash from any ATM machine in Iran. Your Mah Card is using SHETAB Network and all banks and financial institutes in Iran are accepting “SHETAB” cards.
10How do I check my balance?
You can check your balance on the website or alternatively, you can use any bank ATMs to check your balance.
11Where can I use my card to purchase goods?
Like any credit or debit card, your Mah Card card can be used to buy goods and services. You can use your Mah Card card almost everywhere in Iran. As a ‘Chip & PIN’ card you will simply need to enter your PIN number into the terminal.
12Is there any limit on how much money I can withdraw from ATMs?
Yes. There is a nationwide ATM withdrawal limit for every ATM in Iran. This limit is currently 2,000,000 IRR per day. Unfortunately, there is no way to change this limit for any bank card in Iran.
13What will happen to the money left on my card? (Refunds)
You can easily withdraw the money left on your card by visiting any exchange shop in Iran and ask them to charge your card with the remaining balance and give you cash in a currency you want. Obviously, this has to be done before you leave Iran :)

Problems with your card

1How can I report lost or stolen Mah Card?
As soon as you realize your card is lost or stolen log into your Mah Card profile and report a Lost or Stolen Card or contact us via your Mah Card dashboard and we will block your Mah Card immediately. We will then issue you a new card and deliver it to your place.
2I forgot my password!
You will need to use the "Forgot password" link on the login page and reset your password. Please note that your Mah Card PIN is different from your website password. To reset your card PIN please use the instructions on the website.
3I forgot my PIN
Please note that your Mah Card PIN is different from your website password. To reset your card PIN please use the instructions on the website.

Still have questions?

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and our friendly customer support team will help you further :)

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